70%+
complete one digital task they could not confidently complete before
Connected Fenland / Whittlesey Digital Neighbours
Community digital support / Fenland service loop / 8 + 4 sessions
DigitalNeighbours
Whittlesey
Eastrea
Coates
Turves
Eastrea
Coates
Turves
A face-to-face digital inclusion pilot built around the real online tasks that can quietly become barriers: public services, scams, jobs, accounts, devices and everyday confidence.
Pilot at a glanceProposed delivery profile / subject to partnership + funding
Request£3,750
Total grant request.
Sessions12 face-to-face
8 drop-ins + 4 outreach sessions.
Residents60–80
Proposed resident target.
Support volume90+
Proposed practical interactions; may include repeat or follow-up support, not 90+ unique residents.
Active delivery10 weeks
Within the wider set-up and close period.
Area4 places
Whittlesey, Eastrea, Coates + Turves.
01 / Clinic desk
Bring the problem.
Not the jargon.
The pilot is deliberately task-led. Pick an example to see the same support journey through a resident or funder lens.
Selected support journey / 01
TASK / 01
NHS + council
Forms, portals, appointments and everyday public services.
Bring the task that is blocking you. We work through it with you, on your own device where possible, without taking over your account.
Aim to leave withLeave with the task completed where possible, plus a clearer route for doing it again.
01 / ArriveOne real task
02 / WorkGo through it together
03 / LeaveControl + next step
02 / Fenland service loop
Four places.
One small system.
Main clinics create a dependable base while lighter outreach extends reach through existing community activity. The area of benefit is intentionally narrow enough to deliver well and learn from.
Whittleseycore clinic base
Eastreaoutreach reach
Coatesoutreach reach
Turvesoutreach reach
03 / Delivery rhythm
Small enough to deliver.
Useful enough to learn from.
The 10-week active delivery window sits inside a wider October-to-February set-up, delivery and close period.
01
Set-up
Oct–Nov 2026
Confirm accessible venues, outreach hosts, dates, printed materials and referral routes before active delivery.
02
Delivery one
Nov–Dec 2026
First part of the 10-week active delivery window: four drop-in clinics plus two outreach sessions; approximately 25–35 residents.
03
Delivery two
Jan–Feb 2027
Second part of the 10-week active delivery window: four drop-in clinics plus two outreach sessions, targeted follow-up and referrals.
04
Close + learn
Feb 2027
Review anonymised outcomes, spend and feedback, then provide a concise funder update.
04 / Evidence
Measure the change.
Not the paperwork.
These are proposed targets, not delivered results. Monitoring stays intentionally light and anonymous.
75%+
report improved confidence after support
80%+
leave knowing where to get further help or repeat the task safely
0
passwords, PINs or one-time security codes recorded
05 / Spend ledger
Every pound has a job.
Open a line to see the delivery logic behind it. The total request remains £3,750.
Budget line
Amount
Total grant request
£3,750
06 / Safety boundary
Helpful without taking over.
The pilot does
Guide + practise
- Residents stay in control of their own accounts and devices.
- Support focuses on practical digital access and confidence.
- Monitoring is minimal, anonymous and proportionate.
- Onward referrals are used when a task needs specialist advice.
The pilot does not
Hold credentials
- No passwords, PINs or one-time security codes are recorded.
- No financial, legal or medical advice is provided.
- No claim is made that every digital problem can be resolved in-session.
- No venue or delivery partnership is presented as agreed before confirmation.
07 / After the grant
Leave something useful behind.
The pilot is short. The useful parts should not disappear when the last session ends.
01
Reusable guides
Plain-language printed material that can continue helping residents after sessions end.
02
Portable access kit
A small reusable kit that can support future community-based digital help.
03
Referral routes
A clearer local pathway for needs that sit outside the pilot’s safe scope.
04
Tested format
A practical session model shaped by real use rather than assumptions.
05
Anonymised learning
A concise picture of the digital barriers residents most often bring.
08 / Proposed partnership shape
Build on trust already there.
Connected Fenland is an initiative rather than a constituted organisation. The preferred route is a genuine local delivery partnership, not an artificial structure created simply to access funding.
Open a short conversation